Return Policy

 (For online returns please include the information at the bottom portion of this form and include with your return)
All returns must be accompanied by the original receipt. Returns and exchanges of non sale items must be made within 30 days of receiving your package and must be in new and unused condition with all original tags and packaging. Items marked down 10% to 49% must be returned within 7 days of receiving order. All sales are final on items marked down 50% or more. Refunds will be given based on original payment method. Items returned outside of the appropriate time period will be returned to the address on file without a refund and without further notice. Repeated unauthorized return attempts will not be returned without payment from customer for return shipping. If you purchased an item in-store please just bring the item, your sales receipt, and the credit/debit used during the transaction (if applicable).
 
WE DO NOT SAVE ANY OF YOUR PAYMENT INFORMATION. IF YOU PAID WITH A CREDIT CARD WE WILL HAVE TO CONTACT YOU TO GET YOUR CREDIT CARD NUMBER TO REFUND THE CARD YOU USED.
 
NO RETURNS OR EXCHANGES ON CLIMBING EQUIPMENT, SWIMWEAR, or UNDERWEAR! Due to safety and hygiene concerns.
Used or washed items cannot be returned. The merchandise will be sent back with no refund.
 
If your original order included a shipping charge, we cannot refund the shipping.
 
Return instructions:
IN STORE: If you choose to return you products in-store, be sure to have your receipt. You may return in-store if you purchased online, however, YOU MAY NOT RETURN ONLINE IF YOU DID NOT PURCHASE ELECTRONICALLY THROUGH THE WEBSITE OR BY CALLING OUR 1-800 # (PURCHASE OF AN ITEM BY CALLING OUR LOCAL PHONE # IS UNFORTUNATELY NOT A VALID REASON TO RETURN AN ITEM BY SHIPPING IT TO OUR ONLINE DEPARTMENT AS WE CANNOT VERIFY YOUR PAYMENT INFORMATION FOR YOUR REFUND, IT MUST BE RETURNED IN-STORE). We apologize for any inconvenience this may cause.
 
RETURN SHIPMENT: Ship the product back, in new and unused condition with all original tags and packaging, along with a copy of your receipt as well as your order number. We will notify you once we have received your return. If you have questions regarding the return process for an online order you can call toll free 1-855-206-6559 (in-store purchases please call 502-290-4589). Customers are responsible for return postage except in the event of human error (human error being the shipment of an item that differs from the order that was placed electronically, in which case we will provide a pre-paid return label). If human error is not concluded as the reason for return after return shipping has been supplied then the amount paid for return shipping will be deducted from the merchandise refund. Manufacturer's defects discovered within the applicable return period (excludes warranty claims) will be granted free return shipping (only for online purchases, does not apply to in-store purchases). In the event that return postage is supplied for an exchange and the customer later declines to proceed with the exchange process the amount refunded will reflect the merchandise refund minus the return shipping. Thank you!
 
Items purchased between November 15 and December 24 will be granted an extended holiday return option. These items must however be returned by January 15 of the new year. Items returned outside of the appropriate time period will be returned to the address on file without a refund and without further notice.
 
Ship to address:
Quest Outdoors
Attn: Webstore
4600 Shelbyville Rd.
Suite 133
Louisville, KY 40207
 
Exchanges: We are not able to guarantee inventory, so we do not accept exchanges at this time. If you want to exchange your product for another item, please return your original purchase and create a new order OR feel free to come into one of our stores. You may also inquire via e-mail (e-mail may provide quickest response time in many cases) or phone whether an item is in stock for a possible exchange.
 
*We operate with a live inventory. There is a possibility of an item appearing online that may actually be out of stock. We will contact you if this happens with possible solutions.*
 
Name_________________________________________
 
Order #__________________________________(If you placed your order over the phone please write "phone" and no order number is necessary)

Phone #__________________________________
 
E-Mail_________________________________________
 
Reason for Return ___________________________________________

Deisred Action (Please Circle One):  Exchange                 Refund                      Store Credit(Promo Code)